Achieving Business Performance Goals through Virtualization Management Best Practices. In researching this paper, EMA spoke with James, a senior technical engineer for a large global consumer products company (full names withheld on request). As the lone support person for 400 VMware ESX virtual machines, James found VirtualCenter did not provide enough detail or insight, so he had significant problems monitoring, reporting, and predicting performance. As James described it, they were “flying blindly.? After a formal evaluation, James selected the eG Enterprise Suite with eG VM Monitor solution from eG Innovations. As a VMware technical administrator, he says the environment is now “easier and faster to manage and administer,? and the reporting facilities alone will save him almost a day’s work every month. From the IT service manager’s perspective, the solution allows them to “load up multi-CPU systems with multiple virtual systems,? increasing utilization and cost savings while confidently meeting SLAs.