Behind the scenes at VMware Support - Advanced Root Cause Analysis

VMware’s Nathan Small who works as a Staff Engineer at Global Support Services has put together a great presentation about Advanced Root Cause Analysis. The presentation was designed to give you more insight into how a VMware Technical Support Engineer reviews logs, gathers data and performs in-depth analysis. Nathan is hoping to show you the skills they’re using every day to help determine the root cause for an issue in your environment. With this core knowledge, you will become more self-sufficient within your own environment and be able to diagnose an issue as it occurs rather than after the damage has been done.